wolverhampton council taxi complaints

$4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? @RRQE%0(JZ (QE Wolverhampton Freedom of Information Act 2000 %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Mr Ashford welcomed news of the government's proposals for tougher legislation. The purpose of the witness statement is to provide written evidence to support a complaint that will, if necessary, be used as evidence in court. South Staffordshire Council is handing over taxi and private hire licensing functions to Wolverhampton Council (CWC). Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. all of the information you have requested. Concerns have also been raised over passenger safety. Once a driver is granted, we continue to monitor them. mySociety 2023 BBC. Drivers must undergo medical certification to Driver and Vehicle Licensing Agency (DVLA) Group 2 Standards. stream endobj Read about our approach to external linking. DearL Thompson have been taken to ensure that no viruses are present. Resolver is a totally free service that you can use to complain effectively. Follow BBC West Midlands on Facebook, Twitter and Instagram. Subscribe to one or all notification sources from this one place. ( Thank you for your request for information received on6 November Printed from https://www.whatdotheyknow.com/request/taxi_complaints_5 on May 02, 2023 00:03. EP Best and worst companies at resolving issues. In response to your request, please see attached our response to your The BBC is not responsible for the content of external sites. This request has been closed to new correspondence. Councillor Philip Page, chairman of the councils regulatory committee, said: We take public safety very seriously at Wolverhampton. It showed that in 2019 a total of 11,461 applications to Wolverhampton Council came from drivers based in Birmingham, while there were 2,457 from Manchester, 1,926 from Coventry, 1,279 from Leicester, 1,102 from Nottingham and 432 from Telford. ]k w79`Yu-i%r!H106 43@QX-Wq/ In that year a change in the law allowed private hire drivers to operate in a different area from where they obtained a licence. Just raise a case and leave feedback after. Its quick, easy and totally free. The standard of behaviour and level of trust expected should be demonstrated in the conduct of those licensed at all times. The licensing authority has been made aware of complaints against drivers via police, other councils and by passengers themselves. ^PER`QE View as HTML. disseminate the information contained within this e-mail. Where a matching record is found, information is requested from the licensing authority and a licence will not be granted until this information is considered. ( "I was sitting in the back of the taxi and he put his hand on my knee". Putting things right Complaints process Other options Responsible for local and national political stories, opinion, comment and analysis. (ZNh ( (((((((((( (EPEPI-Nh9G4sG4 sG4sG4 S{4 This email contains proprietary confidential information some or all of the use of this email or attachments. NihsG4sG499 99 99 J)y JZ)( (QE Weve helped millions of people find a resolution. Councillor Alan Bolshaw, the citys licensing chief, said: Councillor Bird seems to have come quite late to the party. Number of Private hire taxi operators who have breached their operators licence conditions including name of operator and details of breaches from 2017 -2019, Information request `!DR Wolverhampton Council has always defended its position, stating that it oversees enforcement operations all over the country, and that any profits it makes from licensing are ploughed back into the scheme. In 2018-19 Birmingham Council issued 1,768 private hire licences, down 11 per cent on the previous year. Taxi drivers licensed by a council which is accused of threatening public safety are suspected of serious sexual offences. A Ministry of Transport (MOT) certificate dated no more than 10 days prior to the application date must also be provided. ( (Q@(((ER ( (( );R QG4s@4Q4 3G4PRSi PE%EPG4Q Predators can use relaxed rules to become taxi drivers and gain access to vulnerable passengers, a victim's charity said. Explore in 3D: The dazzling crown that makes a king. However, there remains no official system of ensuring all authorities are aware of suspected criminal activity, although the council "refutes any accusation" of failing to pass on details. The secret mine that hid the Nazis' stolen treasure. to complain to the Information Commissioner's Office. She then more than doubled the price for the uninsured journey. The court heard that Ayub frequently carried the passenger without their journeys being pre-booked through a licensed private hire vehicle operator which is illegal and contrary to Section 45 of the Town Police Clauses Act 1847. Meanwhile Walsall Council received just 48 new applications for licences last year, when it had a total of 1,129 private hire drivers registered. This training is only available in English and covers the following: This syllabus is regularly reviewed, including with the Local Authority Designated Officer (LADO) and Partnership Strategic Exploitation Co-ordinator. complaints against drivers, are less likely to occur in an environment . (Q@Q@QL(EPE% QKI@-%G4s@ %/4sHhy9 94 ) - QG4 sAE- !()hhJ'zVP(g -%(?i ))QCRPE RQHaEPE%- QI@E)i)hQEQE !BQKE u'49hbm8h! 5 0 obj Wolverhampton City Council, Download a zip file of all correspondence, Enforcement of standards in private rented sector, Noise complaints for Premier League stadiums, People banned from council-owned buildings. ( J^h'K~s@sIMJZJ)( Complaints . It is a criminal offence for people on barred lists to apply to work in a regulated activity and offenders are reported to the police. Governance Councillor Mike Bird, the leader of Walsall Council, said he favoured a change in legislation as the current system was making a mockery of local authority licensing laws. It is examining a range of proposals, including making taxi and private hire. ( (QA!EPEPEPES ) QE QE By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. ( The service also undergoes audit each year. ago Ebrahim Suleman, former chairman of West Midlands Private Hire Drivers Association, said "99.9% of drivers" were honest and hard working but a minority used loopholes to get a licence. The customer had been provided with a business card containing Ayubs personal phone number and she told him she had set up her own business. Consumer guides, newsletters, surveys and more! A Wolverhampton private hire driver who overcharged a customer, while taking her on an uninsured journey that wasn't pre-booked, has had her licence revoked. L thompson made this Freedom of Information request to Wolverhampton City Council In the last five years the city council has received applications from 325 miles away in Perth a six-hour drive from the city, and 254 miles away in Truro, Cornwall, which takes almost five hours to get to by car. ( Members of the council's regulatory committee are set to discuss the matter on Wednesday. Wolverhampton council said it stripped licences from suspects immediately. Taxi drivers protesting in Wolverhampton last year over the city council's controversial licensing system. endstream This email has been scanned for all viruses and all reasonable precautions Applicants are also required to disclose any previous licensing history. The vehicle is then checked in person by our trained vehicle inspectors. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. stream endobj <> Safety and health of drivers and the public; High standards of vehicle safety, comfort and access; Prevention of crime and disorder and the protection of consumers; and, Equality and accessibility in service provision. "What is really important is that we make sure we bring the taxi drivers in on this. ( ( If you need to book a wheelchair accessible vehicle this is a list of thecurrent licensed providers. Resolver can help you send your complaints to Wolverhampton City Council. <> Dear Wolverhampton City Council, Please could you provide a list by (name / address / contact details /) . and if anyexemptionsapplyto some or all ofthe information then we City of Wolverhampton Council said it prioritised local taxi driver applications. Is climate change killing Australian wine? which may be legally privileged and/or subject to the provisions of ( % Please check with your phone provider if you are unsure about how much a call will cost. which may be legally privileged and/or subject to the provisions of By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Yours faithfully, Private hire drivers have been accused of sex crimes over 150 miles away from where they are licensed, Taxi drivers have held protests around the country over cross-border hiring, Taxi drivers in Wolverhampton say they have been protesting about the issue for years. Explore in 3D: The dazzling crown that makes a king. We provide commercial To apply/renew your driver or vehicle licence follow the links below. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Resolver is free. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Z( sEPEaZ5 )VJZHiZ)Qj4 va@b Magistrates dismissed Sahrish Rahat Ayub's appeal against Wolverhampton Council's decision to revoke her private hire driver licence. ( If you need to make a complaint about a driver or a vehicle, . The service has never failed an audit. Less teenagers have meningitis protection since before pandemic, Coronation uproar as Birmingham residents react to allegiance pledge with everyone saying same thing, A new independent pizza restaurant is coming to Harborne & its giving away free pizzas, More than 20,000 Russians dead in Bakhmut, US says, France May Day protests leave dozens of police injured, 'Fighter jets are roaring over my home in Sudan'. Use Resolver to make a complaint. Dear Wolverhampton City Council, Please provide number of complaints received by council in relation to uber taxis from 2015-2019 . The Council has never refused a request from a licensing authority for a compliance operation in their area. Across 2021 and 2022, 55% of applicants failed this assessment. Theres no jargon in our rights guides. Drivers must attend a one-day driver training programme, provided independently by Worcestershire County Council. <> Taxi and Private Hire licensing within South Staffordshire is administrated on behalf of the Council by the City of Wolverhampton Council's Licensing team from April 2022. . Your donations keep this site and others like it running. Established in 2008. . The BBC is not responsible for the content of external sites. ( Help us protect your right to hold public authorities to account. In May 2017, the chair of Wolverhampton's licensing committee, Alan Bolshaw, wrote to Sajid Javid, who was then Communities and Local Government Secretary, urging him to create a national database of drivers so that adequate background checks could be carried out, even suggesting the council fund it. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. ?$;@>~T&qM+lT?zgi-]rlR%I*ndshgU / Police were informed in all cases, it said. } !1AQa"q2#BR$3br and a limited company (03277032). The situation has led to a chaotic picture emerging around the country, with authorities unable to control all cabbies working in their area. <> ( Placing members of the public at unnecessary risk by taking a booking without valid insurance is unacceptable.. 2 0 obj Wolverhampton licensing bosses have insisted they informed relevant authorities when serious reports of crimes were made, but several councils have told the BBC they were unaware of the allegations.

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