If they don't ebay will force the refund without a return. Select Create return label under the original shipping label number on the order. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. You could always take your package to The UPS Store, but its easy to make a label online, too. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Here you can discuss returns with other members. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Ifyou use an eBay returns label, tracking details areautomatically uploaded. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. If you choose to use your own carrier, we recommend using a tracked service. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. ", Birth certificates show that you were born. It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. The seller is responsible for the return shipping costs but they won't send me a return label. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. Are you sure you can't send it USPS Priority International? You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. By accepting the return but not providing a return label @olsus_flhkv3ce4 the seller has stalled you, as there will never be any option to ask eBay to step in. Oh, Ship! 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. Youll need to ship the item back before the date stated in this email. I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . Make sure you know what you can ship and what you cant to avoid delays and fines. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Don't open the chargeback unless the eBay Dispute goes against you though. Once the waiting period has elapsed, you should see a link to click on in the Resolution Center to ask eBay to step in and enforce the Money Back Guarantee. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Box it, label it, send it all from home. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. "Does this option not appear on the screen until after three days?". If you want return shipping to be insured, see our section on alternative return shipping options. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. You dont need a special printer or self-adhesive labels when printing return shipping labels. And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. Privacy Policy. Read our most popular questions and answers on how to handle return shipping for items you've sold. What number should I call for customer support? Make sure the barcode is clear so the carrier can scan it easily. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. The seller agreed to a return, but can't buy a return shipping label (international shipping). Copyright 1995-2023 eBay Inc. All Rights Reserved. I request a return for an item which was accepted by the seller yesterday. Seal your box with plastic or nylon tape at least two inches wide. They can then print the label and use it to send the item back to you. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. If the item location was China that is where you are supposed to be returning it to. Wrap items separately and use cushioning material. Welcome to our NEW COLLECTION! Also, the phone's description mentioned that the charger is included, and the picture shows a charger, but that charger is not included. I requested a return, and the seller agreed to this. You do not have permission to remove this product association. Buying used phones requires a little bit of willingness to learn.". Choose Orders & Shipping. Confirm your return address on the label. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Returns related questions? If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. The seller is responsible for paying the return postage, this is their problem, not yours. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. Here you can discuss all things shipping with other members. If they don't send you a label do contact cs through FB it Twitter before the date that you are supposed to send the phone back. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. 05-25-2022 For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. I would imagine after the time limit is passed, you would be able to ask eBay to step in and close it in your favor. Help for buyers and sellers. What can Ebay even do? I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted . They told me to ship the item to an address they provided. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. The return shipping label feature is available for all domestic USPS mailclasses. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? The unofficial eBay subreddit. Welcome to the eBay Canada Community your community. So I think the mechanics of return shipping will be a moot point. Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. That is starting to make more sense now. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Opening a dispute on the 2nd item in the package will not get eBay's attention any more or less. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Copyright 1995-2023 eBay Inc. All Rights Reserved. Do you back your Paypal account with a credit card? Don't trust them. @missjen316 wrote: There is loophole in the new return system. What happens if the item is lost while it's being returned? However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. So what now? Seems like he can just lie and never pay me back the money it cost me to return it.
Funny Things To Do For A 50th Wedding Anniversary,
Cancer Woman Virgo Man Problems,
Ovc Professional Development Scholarship Program,
Route 1 South Accident Today,
Articles T
