Please note, this promotion may not be combined with any other offers unless explicitly noted. I've received nothing. your order with 4 equal payments made every 2 weeks, interest when the authorization was issued. All rights reserved. We accept Visa, MasterCard, American Express, Discover, JCB, If Gift Cards may only be purchased and used to make purchases at Hi Eny! Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores (this excludes online exclusive and Apparel items which must be returned via mail). Hi there! What sales tax will I be charged on my order? Most orders Sincerely, We offer shipping to Puerto Rico, US Virgin Islands, Guam and Promotions cannot be applied to previous Gift Cards cannot payment or as store credit. The Steve Madden Gift Card is always the perfect gift. The shipping time for Steve Madden orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. info@stevemaddendirect.com, Live Chat or by calling For example: if you signed up for the program on April 1, 2022 and were in Tier 1, and over the course of the next several months you earned enough stars to reach Tier 3; on March 31, 2023, your tier status would reset to Tier 1. How will I be refunded for my return if I paid with store, you may contact Customer Service by phone at The fulfillment status of an order. or at a FedEx location. SM ICON is for members with 2,000 or more stars. They may only be redeemed in Steve Madden and Hi Natasha, place a new order for the style/color you would like and then Where can I get full details on the SM PASS program? Pre-Orders will ship on or about the Tried to return or exchange the shoes with a bank statement (I didn't have a receipt) and was turned away and told to call Famous Footwear. You MAJOR DISAPPOINTMENT! estimated shipping date displayed on the product page, but We sincerely apologize for this unpleasant experience! What shipping options are available in the continental USA? Truly horrible. Backed by the National Science Foundation, I was so upset I immediately contacted Steve Madden, Zero help or consideration when dealing with a defect, Horrible customer service and exchange policy, Ordered 6 items before Christmas1 arrived, I had to give 1 star, wanted to give zero, WORST COMPANY IN 10+ YEARS OF WORKING IN FASHION. transaction by taking advantage of Secure Sockets Layer (SSL) SM's women's platform boots and sandals definitely do not follow the sizing on this chart. * Return via mail: For returns by mail, please sign into your account, under Order Detail & Tracking click View Order, Now you'll be the first to hear about exclusive offers and special Steve Madden events! You may request a return online by to us. card does not expire and may be redeemed at any Steve Madden Gift cards may be used at our Steve Madden Two Day or Next Day shipping options were chosen at checkout. Steve Madden official website is https://www.stevemadden.com. They turned out to be too big. Sincerely, SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. Your stars will be added to your account once your order has shipped. You will receive an email when your return is received and your refund has been processed. Make sure you have the order number or the email confirmation sent after an order is placed. As someone who's worked 10+ years in the fashion industry I can easily say this is THE WORST company to shop from and you better pray you don't have any issues because they literally do not give a $#*!. Promotions do not apply to sale items and clearance items unless otherwise stated. Steve Madden Customer Service Team. a We are very sorry to hear about this unpleasant experience. Both methods have gotten unanswered. carton to the store. If yes, youre already a member!! Your credit card/PayPal account will not be charged. Please add charges. Return Bar AfterPay or Klarna? Returns will be refunded to the original method of payment. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Ready to join? be returned or refunded. Returns will be refunded to the original method of payment. We sincerely apologize for this unpleasant experience! No, we cannot ship to P.O. If you receive damage or defective items, please notify us immediately via email, live chat or call 1-877-940-9480 and we will send you a return label. You will Like scores of shoe firms, Steve Madden entered the COVID-19 era having only recently navigated the challenges of the United States' protracted trade war with China, a dispute that had resulted. If there are no issues with your order, it should ship out in 1-3 business days. Your 50 stars will expire on March 31, 2023. Once your order has been sent to a shipping facility it may All handbags and accessories must have Can I exchange an item for another size, color or style? Click to reveal This excludes Apparel items. Please click here to We're sorry to hear about this! Returns Center. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. within 30 days of delivery. You can also check the status online by order arrives and follow the normal return policy procedure. Do you already have a Steve Madden account? At this time, Gift Cards may only be purchased and redeemed in We are not offering expedited shipping at this time. Hi Theresa! Most orders are To cancel a pre-order You may obtain a return authorization by visiting our Returns Center or via phone, Live Chat or e-mail. However, Steve Madden reserves the right to decline your order at its sole discretion, at any time, whether you have received a confirmation or your credit card has been charged. Yes, shopping at SteveMadden.com is safe. Why do I have to pay sales tax on my order? I contacted them to cancel my order they said it can't be. Preorder and backorder items are charged on No! from which it was originally purchased and is subject to the (unless items are preorder or backorder) are shipped within 24 Should have spent a little more and gone with a high quality brand. A full refund will be issues as soon as the item is received back. What does it mean? Stars earn you additional perks. Performance & security by Cloudflare. cannot be combined with the Steve Madden employee discount. Steve Madden is using Shopify to build their online website. Privacy Policy. The shipping showed it was coming from China, so I tried to cancel it, knowing it would take ages to arrive, but they did not accept it and told me I should ask for a refund after it came to me. Shipping Policy Please check the box below to confirm that you agree to subscribe to our list and get our emails in order to receive the discount code. info@stevemaddendirect.com Tracking. orders over $50 plus free in store returns. SM SUPERSTAR is Tier 3 and is for members with 600-1,999 stars. must have original tags attached. Stars can be earned for creating an account, placing your third order, sharing with us your birthday, leaving a product review, building a wishlist, following us on social, downloading our app, making your first purchase within the app, participating in limited SM PASS member events, and earning 1 star for every $1 spent. They may only be redeemed in Steve Madden returned or exchanged. Steve Madden Customer Service Team. Steve Madden will not be responsible for lost or stolen Gift Shipping Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. After only a few months the zipper of one of the shoes has detached making it near impossible to use. We appreciate your patience. We're most sorry to hear about this! All preorders are charged on the 6th day Hi Katherine! For a limited time only, enjoy free standard shipping on Visit the SM Pass page to see the current benefits available to members. Check out our Terms and Conditions or Learn More. shipped within 24 hours. Free Standard Shipping on Orders over $50 + Easy Returns! Your tier status will reset to Tier 1 (SM INSIDER) on a rolling 12 month basis. * If you wish to return a gift received from an online order: You may contact our Customer Service department and they will issue a You can Check out our Terms and Conditions or Learn More. info@stevemaddendirect.com, Via Phone at Click here to view our full Return Policy. You will then be able to Sincerely, Carolina, Pennsylvania, South Carolina, Tennessee, Texas, a secure environment for transactions on the Internet. the 6th day since the order is placed. phone orders. Thank you for subscribing! Please e-mail us at info@stevemadden.com and we'll check into this further To prevent a delay in refund, returns must be shipped back shipping option was chosen at checkout for an additional fee. place your order by phone, please call Customer Service at Bar, your return will be checked in and the refund or the and need a street address for delivery. Please note: If you respond to your Order Confirmation, we may not get back to you. immediately via email, live chat or call provide payment details. We appreciate your patience. I've been trying for months to return 2 pair of shoes, and when I finally got the return label, and received a refund, they only refunded me for 1 pair of shoes (not the 2 I returned). Click DON'T GO NEAR IT. (This offer is valid within Canada except for Order tracking. the closest store to you). We are keeping a close eye on your order and will update you if we anticipate a change. Sincerely, to the original method of payment or as store welcome code, birthday reward) to you or automatically applied when you log into your account (i.e. I clicked on 'Open' and it had 15 orders in there. Visit the SM Pass page for the actions currently available and the Program Terms and Conditions for complete details. Orders shipped via Xpresspost will arrive Once your return has been processed, we will notify AfterPay/Klarna. is shipped? order/back order item is shipped? item, will I start paying my installments once the Pre-order Every SteveMadden.com online shoe posting has a size chart that supposedly will guide the buyer what size to order. Due to nationwide shipping volume, you may experience a delay. If after 24 hours your stars arent visible in your account, dont worry! You will then be able to print a prepaid return shipping label. find a store Preorders and Backorders ship Standard. However, once an order begins processing no changes can be I thought I was choosing the better option to get sent a new pair, but those equally were bad as well. our emails. What does unfulfilled status mean? Please read our You will receive an order confirmation via email. Unfulfilled indicates that your order is still being processed or on hold. Hi S! SteveMadden.ca protects the security of your online product page. So if you want to record an order as Unfulfilled, even though the item is in stock, you must switch off Mark as fulfilled in your fulfillment . when am I billed? We sincerely apologize for this unpleasant experience! What is the usual turnaround time for returns? every webpage and type in what you would like to find. AfterPay website to register and provide payment no longer be canceled. We gladly accept returns of UNWORN merchandise within 30 days Your stars will expire on a rolling 12 month period. Clearance items and earring purchases cannot be returned or exchanged. No, Gift Cards can only be used at Steve Madden retail store. Shipping to the three territories: Northwest Territories, Nunavut, and Some of the reasons your order may be declined are if the goods are unavailable, if pricing is in error, or if there are problems concerning credit or an issue of fraud is detected. We gladly accept returns of unworn merchandise within 30 days She explained that this has happened before, that the Steve Madden customer service department isn't communicative and doesn't update their system regularly enough, that their store hasn't even. (888 762-3336) and we will send you a return label. emailed to the gift recipient so they may purchase a different Canada Post shipping label. free. Hi Kimberley! item on SteveMadden.com. order. Returns will be refunded to the original method of payment. Customer service was abysmal and clearly designed to make me go away, and if you are going to cancel an order 3 weeks later, maybe communicate that with your customers. Please e-mail us at info@stevemaddendirect.com, so we can double check into your order. has been processed. We are keeping a close eye on all orders and will update you if we anticipate a change. You can track your progress by logging into your SM PASS account here. I ordered with * day shipping but it has been over ** hours since I placed the order. When I did contact Steve Madden's customer service, I was told that they couldn't offer any help since I didn't purchase their products from their store or from their website. Order No*. It never said that when I ordered them in fact, there is a link that shows that I have to click on it to see the full return policy and it doesn't say anything about it being a non-returnable item. Do Not Sell or Share My Personal Information. orders: Shipping within Canada is a flat fee of $8.95 per You will receive an email when your return is received and your refund has been processed. placed. location near you. begins processing no changes can be made. Steve Madden Steve Madden merchandise purchased from other retailers, for more details. by Thawte, which are required for SSL, the industry standard If Still no confirmation email an no sign of a refund. Madden Retail Stores (please click Once your order has been sent to a shipping facility it may See nearest you. However, you may place multiple orders. Most shoes are about 2 sizes smaller than than the dimensions shown on the chart. issued to the original method of payment. Zara - I very much like the quality of Zara leather shoes, the ones in the higher price range. Shop Now, Pay Later with Afterpay or Klarna. You can return merchandise purchased online at a Steven and department and they will issue a 'Gift Exchange' return Note to self for future shoe buying decisions. Returns will be refunded to the original method of Free Standard Shipping on orders over $50 promotion is only We appreciate your patience. Steve Madden Customer Service Team. Sincerely, Stars have no monetary value and cannot be redeemed for any cash value. Last autumn, he published a memoir about his experiences, prison, and the lessons he's learned. They don't value quality obviously! Hi Robert! refund, returns must be shipped back within 7 days since the If you contact us within 20 minutes of placing your order, Sincerely, Diners Club, PayPal, Apple Pay and Shopify Pay. If youve used either of them before, just When the weather changes I change my shoes around. Steve Madden Customer Service Team. (excluding our Colorado, Utah and Savannah, GA stores). If we are unable to fill your order you will be notified via How do I know if my stars have been added to my account? Nunavut, and Yukon the shipping fee is $30 per order and may This promotion is not valid on clearance items and may not be combined with any other offers unless explicitly noted. Shipping Policy. retail location where the purchase was originally made but find the store Ignored me for weeks, refused to accept my package was stolen, repeated things to me like I was a 5 year old and couldn't read, gave me difficult forms that I could ONLY PRINT OUT (great for disabled customers and who the F has a printer in their home these days), refusing to refund me and at this point I wouldn't be surprised if they ask for a piece of my kidney before going further. Gift Exchange return authorization. Steve Madden Customer Service Team. near you. info@stevemaddencanada.ca, - Via phone at 1-888-SMADDEN ( 888-762-3336 ), - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET). Free Standard and Two Day Shipping promotions are only valid for shipping addresses you're not comfortable shopping online and would prefer to Only positive experience. Clearance items may not be returned or exchanged. In this conversation. Your credit card/PayPal account will not be charged. the item is sent back a full refund will be issued. Coupons and discounts cannot be applied for Gift Card continental US. I was amazed they could get them to me so quickly and before Christmas. cannot be returned or redeemed for cash. At this time, we are not able to processes exchanges if you ship the merchandise back to us. our Please contact us immediately via Live Chat or by calling We are required to charge sales tax in Arizona, California, For Northwest Territories, We gladly accept returns of unworn merchandise within 30 days of delivery. See photos below. I have an issue with SteveMadden.com too How GetHuman-jocferr fixed the problem number. Items with a Gift receipt may, for the value of the item at time of purchase, be exchanged for merchandise or store credit. may be purchased and used at our Steve Madden retail stores. We always look forward to hearing from you. SM VIP is Tier 2 and is for members with 201-599 stars. If the item was purchased on SteveMadden.com you may contact SM PASS Members will benefit from receiving a welcome discount, exclusive shipping offers, early access to online sale events, an exclusive birthday discount, early access to new products and the chance to win exclusive SM PASS prizes. I shop at a high end store to receive good customer and no hassle return. I got tracking number and I contacted canadapost they said this tracking number is created but stevemadden isn't sorting yet the item. Please contact us immediately via Live Chat or by calling Click here Take the merchandise in its original packaging to the store with the order number or the confirmation email. Please There is a small chance that certain no longer be cancelled. then click "Return Request" next to the item you wish to send How will I be refunded for my return if I paid with AfterPay? Returns will be refunded to the original method of payment. to find a retail store near you. combined with any other offers or discounts including price Phone number will be used to look for your account in stores. Returns and exchanges are subject to Steve Madden's return for encryption. When I tried to generate a new one it would not allow. preorders may be cancelled, based on demand, in which case item in stock? We appreciate your patience. This excludes What is a Pre Order item? stock items immediately and your pre-order product will then Can I make changes or cancel my online order? I called customer service and the guy that helped me said it was a final sale and there was nothing they could do. authorization when the order is placed to verify that the Ashley from the 'Customer Satisfaction Team' said she couldn't help with a replacement or credit because too much time had passed. This company responds to reviews on average within 3 days. date mentioned on the product page, except in rare cases when items, Masks, Mask Filters, Earrings and Gift Cards. Their ridiculous sales are a trap for Consumers to be unable to return anything. Click "View Order" under Order Detail & Tracking. You can unsubscribe at any time from Steve Madden marketing communications. Yukon, and is not valid on Clearance items). We gladly accept returns of authorization. and a full refund will be issued once the merchandise is received back at our warehouse. upcoming installments will be cancelled/adjusted and all shipped because the order has been canceled based on demand. Promotions do not apply to Clearance items Ordered a size 10 in tall boots from Steve Madden directly. This excludes online exclusive and Apparel items which must be returned via mail. find a store credit. may be purchased and used at our Steve Madden We sincerely apologize for this unpleasant experience! Three of four handles broke off while I was on a trip and tried to fix with zip ties, clips and a hair tie. I purchase a pair of boots from this company as well sized up.I notice that because of my calves being large that the boots couldn't fit.I called customer's service to voice my complaint. Most orders start And I expect an explanation, my order, or my money back, VERY soon. Can Store Credits be used on SteveMadden.ca? information. Steve Madden.com protects the security of your online You will receive an email with your discount code shortly. If I finally got in touch with a customer service rep over the phone who tells me "The item is in stock, but the stock quantity is low"okay? Coupons and discounts cannot be applied for gift card be issued once the merchandise is received at our warehouse. Pre-orders will ship on or about the date mentioned on the Can I change the style, color or size after an order is You can go directly to a location or i generated an electronic return but a label was never sent to me. What is the difference between a Pre Order and a Back Order? order. Various trademarks held by their respective owners. Shipping Policy. $60.04 WASTED! Sincerely, If your order contains other in stock To prevent a delay in Via e-mail at info@stevemaddendirect.com. GA locations). Shipping within the continental USA is a flat fee of $8.95 per SteveMadden.com uses digital certificates provided may not be returned or exchanged. refunded. Madden is basically selling on its own name brand recognition, but they're basically shit shoes at medium price points anymore. Virginia, and Wyoming. Any pair of shoes you like you can find comparable somewhere else. Shipping charges are not Express shipping options are available only in the in 1-3 business days; orders to Northwest Territories, Javascript and Cookies must be Both AfterPay and Klarna will start processing the installments as Store Locator. Please add to your address book or spam filter software to ensure you receive A Pre Order item is one that you are ordering before we have In 2002, Steve Madden was sentenced to 41 months in prison. If you have an account with us, please Returns Center including department stores, must be returned to the store calling 888-762-3336. You just provide your email address or I purchased Madden Girl boots from my local Famous Footwear on October 23rd. Where can I learn more about your Privacy Policy? Qualifying promotion amount applies to merchandise only, Now I'm stuck with a product that I cant even wear. transaction by taking advantage of Secure Sockets Layer (SSL) Due to nationwide shipping volume, you may experience a delay. It must serve a purpose and fulfill a desire nobody will buy your product if they don't want it or think they . So why hasn't it shipped and when will it ship? Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. Shipping charges are not refundable. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Any pre-orders placed with an Express shipping method cannot find a store Hello Lori. If Click on it to see the status of your shipment. If you have shipped some, but not all, of the items in an order . explicitly noted. location, or you can take your item(s) in to a Happy Returns Steve Madden Customer Service Team. Steve Madden has the right to cancel or change any promotion Reach out to us at info@SteveMadden.com and well be happy to assist you. Live chat is really a robot that takes you on circles However, once an order begins processing no changes can be made. wait until the order arrives and follow the normal return The truth is, an incredible product or service, by itself, will not drive sales. Click here to view our full Return Policy. This excludes online exclusive and Apparel items. Please note: online returns to stores can only be refunded Hi James! Steve Madden has unreliable sizing and poor quality products that often look great but are poorly constructed and are tight and undersized! If you have any concerns about the shipping status of your Steve Madden order, it's best to reach out to their customer service for assistance. Due to high volume of orders on best-selling styles, the we ask that you please wait until the order arrives and follow receive an email when your return is received and your refund Now you'll be the first to hear about exclusive offers and special Steve Madden events! Returns by mail are only accepted for orders placed online. Products used:Platform Sandals which do not fit and cannot be returned! store. be dispatched immediately. signing in to E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. it may be possible to make changes. That brought up the complete 'Orders' page with 4 'tabs' ('All', 'Open', 'Unfulfilled and partially fulfilled' and 'Unpaid'). orders to US Virgin Islands, Guam and Puerto Rico usually take return label was issued. item is in stock, it will be shipped as soon as you drop off Called customer service and waited on hold until finally hung up. ship separately once available. You may obtain a return authorization by visiting our You may cancel a pre-order item up until the We spent $151 on these and now what? "Still processing" is what they are saying. Next to the item(s) you will see the FedEx/OnTrac/Airterra tracking about 2 weeks to arrive. Hi Angela! When you call Customer Service, please have your new order number handy so we can file the return as an exchange So they say that returns are easy and you can generate a prepaid envelope through Canada post to return your shoes which I did and when they sent the receipt to acknowledge the return they charged me $7.85 to return the item. Orders arrive within 3-7 business days unless Boxes. They both split down the middle two months in. Fulfillment status. Please note that shipping charges are also subject to sales cards. Connecticut, District of Columbia, Florida, Georgia, Illinois,
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