When they switched to the boxed meals and Pellegrino I was still okay with it. You realize that the people complaining are paying a hefty annual fee, right? American Express has consistently met the contractual obligations without any rent While its hours are limited to start and the lounge's spa remains closed for the time being, it's a long-awaited development for travelers heading in and out of LA. While the Amex lounge at LAX initially opened in early 2020, backing out the permit review and construction timeline, it was likely designed in late 2018 or early 2019. Purpose of the report is the Request to approve a short-term lease with American Express Travel Related Services, Inc. for the temporary use of vacant passenger lounge space in the Tom Bradley International Terminal at level 6. Amex Centurion Lounge LAX: Quick Review (and How to Find the Lounge The Los Angeles lounge is located in the Tom Bradley International Terminal (TBIT) at LAX. Both were serving chicken dishes at the time, so Take my ranking with a grain of salt, as Ben has vastly more lounge experience than I do, but it is not clear to me that the AMEX Centurion lounge is worse for all travellers than the OneWorld Business lounge. Read our master guide to Amex Centurion Lounges: where to find them, how to get in, and what you'll get inside! We hope to resolve this issue as soon as possible and reopen the lounge in the coming months, the company said. Perhaps unsurprisingly given its location, the LAX Centurion Lounge focuses on wellness, with two tranquility rooms to assist travelers arriving in a new time zone. *Deep inhale* Ahhhh!! 4. When it reopens, the Centurion Lounge will welcome flyers between 6 a.m. and 4:30 p.m. each day. However, as far as catering and beverages, I don't think we're comparing apples to apples, the domestic lounges you are referring to (Admirals, SkyClub) do not offer anywhere near the variety and quality of food that is offered in Centurion lounges. The ultimate guide to American Express Centurion Lounges, The Business Platinum Card from American Express, Do Not Sell or Share My Personal Information. The American Express Centurion Lounge Service At Los Angeles Is Now Offering Grab & Go Snack Boxes. 1) AmEx knowingly allowed its employees handling grab & go operations to inhale jet fuel fumes for well over a year The closure of centurion lounge which just opened must be due to Covid and lack of revenue. Youd think at least they would try to offer something to customers past 2:30pm. In addition, American Express continues to pay the $2 million sponsorship fee. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). This is all due to issues with the HVAC system that are causing jet fumes to enter the lounge. American Express The Centurion Lounge LAX design. At what concentration? These are the best publicly available offers (terms apply) that we have found for each product or service. Roughly four years ago. When Ive flown ONT or SNA, my trips start much earlier or later than preferred or Im stuck at another hub because of a missed connection. Review: Amex Centurion Lounge Los Angeles (LAX), Introduction: Two Trips To The Southern Hemisphere, Review: Copa Airlines Business Class 737 (MIA-PTY), New Panama Airport Terminal 2: Impressive(ish), Review: Copa Club Panama Airport Terminal 2, Review: Copa Business Class 737-800 (PTY-LIM), Review: Priority Pass Restaurants Lima Airport, Review: LATAM Business Class 767 (LIM-MIA), Review: Qantas First Lounge Los Angeles (LAX), Review: Oneworld Lounge Los Angeles (LAX), Gorgeous: LAX Midfield Satellite Concourse, Review: Fiji Airways Business Class A350 (LAX-NAN), Review: Fiji Airways Lounge Nadi Airport (NAN), Review: Fiji Airways Business Class A330 (NAN-AKL), Review: Air New Zealand Lounge Auckland (AKL), Review: Air New Zealand Business Class 787-9 (AKL-LAX), Amex Centurion Lounge LAX entry requirements, Amex Centurion Lounge LAX seating & layout, the same access policies as all Amex Centurion Lounges, The Business Platinum Card from American Express, Delta SkyMiles Reserve American Express Card, most important amenity in an airport lounge, Amex Platinum Card Review: The King Of Perks, Amex Platinum Digital Entertainment Credit Improved, Whoa: Average Amex Platinum Member Income & Net Worth, Please view our advertising policy page for additional details about our partners, You need a same day boarding pass to access Centurion Lounges, and in the case of Delta Reserve cardmembers, the boarding pass needs to be for travel on Delta, You can access Centurion Lounges up to three hours before departure, unless youre connecting, in which case you can access earlier, You cant access Centurion Lounges on arrival, or with a standby or non-revenue standby ticket, If youre guesting people into Centurion Lounges, you need to stay with them the entire time theyre in the lounge. Isn't that specifically just for bringing in a guest? Plus, your own feed of TPG content. It's ridiculous that I should have to account for a 3-4 hour layover in LA "just in case". We were told that the closure was due to building repairs, though understandably thats a bit vague, especially when were talking about a brand new lounge, and when you consider that other lounges in the terminal are open. Enrollment required for select benefits. 9 times out of 10 i am traveling solo for work and cant wait till the lounges have space again, gonna feel like 2015 when they first came out and you actually got good service at these lounges! The limited hours for the bag lunch is the worst part. In the back of the lounge theres yet another room with some self-serve drink stations, plus some high-top seating. Pop in for a general feeling of the place. The AmEx Centurion Lounge LAX is located in the Tom Bradley International Terminal (TBIT or Terminal B). Per an April 14, 2022, filing with the airport, apparently there was an issue with the HVAC that allowed jet fumes to seep into the lounge: American Express Travel Related Services, Inc. was forced to close its lounge in June of 2021 due to an issue with their Heating, Ventilation and Air Conditioning (HVAC) system that was allowing jet fumes into the lounge. It features 2 bars, several seating area. Delta operates from this terminal. It would be the requirement of the landlord--especially in a case like this which is arguably a life safety issue. Basically, the space was part of AMEX's sponsorship deal at LAX - AMEX pays $2 million a year for "Brand Sponsorship program" including indoor advertising, sponsorship, and emerging media opportunities. It's possible that they are fronting the cost with their own subs in order to get it done more quickly than LAX would have, but something doesn't exactly make sense in that statement. From LGB, unless you are flying an LCC/ULCC, your only connection with a Centurion lounge is PHX, which is often over-crowded. For context, the lounge is 4,401 square feet, so its much smaller than the 13,693 square foot lounge space that Amex otherwise has. To fix the issue, AMEX, at its sole cost, is I think Amex picked this spot to appeal most to AA flyers because it's only a 5min walk for them. Its anyones guess when this location will reopen given the strict coronavirus measures in the region. The Centurion Lounge at Los Angeles International Airport is still closed due to building repairs which began in June of last year. So if youre there to eat or drink, then Id take AMEX. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Looks like all the premium lounges in Tom Bradley International are closed. Now we found out through the report filed with LAX Airport authorities. The Amex Centurion Lounge LAX has an impressive selection of amenities, and a good selection of food & drinks. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Do they let everyone stay in the lounge space or is the limited seating meaning they have to turn away guests? Overall, it feels like it has half of the square footage than it actually does. The Centurion Lounge - American Express And still, there's no clear timeline for when it will reopen. If it is packed and unpleasant or if they are turning people away, maybe I try something else. Hoping the card changes on 2/23 help with crowding. I doubt AMEX needs to pay a dime for this, LAX will be responsible since they rent out the space and most likely contractually obliged for working HVAC. This lounge is open daily from 6AM until 2:30PM, and features grab-and-go food, pre-packaged food, and non-alcoholic beverages. LAX: The Centurion Lounge Reviews & Photos - LoungeBuddy I just stopped by there for a minute to take the picture. Amex is covering the entire cost of the HVAC replacement system and also still paying rent for the 13,693-square-foot facility that currently sits empty. Unbelievable: American Express Centurion Lounge At LAX Is Now Closed Amex representatives promised that the facility would be reopening in "late 2021" which obviously didn't happen. Someone always having to take it in the wrong direction. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Your feedback is important in helping us keep our community safe. (Find out more about LAX inter-terminal transfers at our Definitive Guide to the LAX Lounge scene.) Amongst other things I had a cup of gumbo, and I guess it was what a California person's idea of a gumbo would be. Referencing my prior comment regarding a new approach to airline lounge design, I think Amex will need to rethink the look and feel of its lounges. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. This project will require the Centurion Lounge to be closed for I worked at TBIT when it was renovated and reopened from 2013-2015. After clearing security in TBIT, you will see American Express The Centurion Lounge blue branding to the immediate first left, prior to the bridge to the Great Hall. AMEX isn't paying rent for the lounge - I guess the article's author was too busy to read the 6 page Report to the Board of Airport Commissioners that summarized the Centurion Lounge issue. I have driven to/from OC or Riverside counties because of LAXs superior air service. Its quite a trek. Cool." The in-lounge Exhale Spa will remain closed due to continued building maintenance and construction work. Entrance post-security The entrance to the lounge is on the fourth level of the terminal. 2) AmEx knew its leased space was not big enough to handle the mass of LAX travelers with Centurion Lounge access, and has been spending the past 10+ months feverishly expanding under the guise of first "building repairs" and now "curbing jet fumes" Please view our advertising policy page for more information. The only current lounge closure in the United States is the Los Angeles (LAX) lounge, which is under construction. Problem with your assessment for LAX is that it's not really easy to pick either SkyClub or Centurion as the connector isn't built yet (I think, please correct me if I'm wrong!) Inside the entrance is a small room with the typical American Express art. Horrible lack of natural light, weird layout, absolutely rammed in the main section with only the hightop seats, uninspiring food for an evening meal. Compare the cost in points or miles to cash, and see which option is best. However, the limited hours, location, and lack of natural light, aren't ideal for many travelers. The Centurion Lounge at Los Angeles International Airport is still closed due to building repairs related to the HVAC system at the facility which began in June of last year due to jet fumes getting into the lounge. Then, in the middle of 2021, Amex confirmed that the lounge would be shuttered through the end of the year due to construction. OneWorld Business Lounge Amex cardmembers based on the West Coast or those passing through the busiest airport in California can finally visit the new Centurion Lounge. Please view our advertising policy page for more information. The Hong Kong (HKG), Melbourne (MEL) and Sydney (SYD) lounges are also closed until further notice. But.I guess it's not really healthy despite that wonderful fragrance! and even if it was, the Centurion Lounge is on the opposite side of TBIT from Delta. Reader Email: What Is Going On With The American Express Centurion Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Thrifty Traveler editor Kyle Potter contributed to this story. They still will offer a grab and go chicken wrap if you request it at the entrance and leave but its an actual lounge with a bar, barista espresso drinks, and a real buffet with both hot and cold food with dishware not paper or plastic. Were nearing the one-year anniversary of this club lounge and most of this time it has been closed. However, as far as catering and beverages, I don't think we're comparing apples to apples, the domestic lounges you are referring to (Admirals, SkyClub) do not offer anywhere near the variety and quality of food that is offered in Centurion lounges. The other tranquility room is described as a moonrise room, and is intended to help you unwind and make you feel like its night. And public documents for that pop-up location may give a hint as to when the full lounge reopen. . Theres no denying that this is all costing Amex quite a bit of money Amex is still making the lease payment, and the company is also paying for all of the repairs. The Centurion Lounge - American Express Was a bit surprised how positive this review was vs my experience! I have carried the AMX card for 23 years now and I do not know what is more disappointing. We apologize for the inconvenience and look forward to welcoming our premium Card Members back soon.
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