A systematic approach to defining and identifying all relevant stakeholders during early planning stages is therefore essential for ensuring the effectiveness and sustainability of urban WASH initiatives. They show up, and they make sure the money gets What was your role? I wasnt there to make an easy job. And this day and age is a little different with the workforce, so we do have some unique challenges. Key stakeholders can be identified based on their relative influence in decision making, their responsibility, their involvement in day-to-day operations, their direct or indirect dependency on the project and their representation in the community. We will suggest funding $15,000 to $20,000 or $1/auto for introductory advertising including signs, coupons and neighborhood marketing. Stakeholder engagement is the process by which the organisers of a project involve the stakeholders so they can influence its decisions and implementation. opening the planning process to the public, making it more transparent and equitable, allowing stakeholders to participate in budget setting, ensuring the needs of the whole community are considered, so making projects more effective. He is unbelievable. In-bay automated systems use around 3,500 gallons of water a day. Explain what is meant by a stakeholder and give three examples of key stakeholders in urban WASH schemes. According to Professional Carwashing and Detailing research, car wash sales reached $5.8 billion last year . David has been the past president of the Rocky Mountain Carwash association in 2012 and Past President of the International Carwash Association in 2017. It is difficult to reach all members of a community especially those on low income, people with disabilities and other vulnerable groups. Look back to Section 4.1 and see if you can find it. The target market for a car wash includes people who have a need to keep their car clean but are not willing to do the work themselves. In any highly competitive market, it becomes increasingly difficult to find additional revenue opportunities. And as a result, right, our biggest player in our space is Mister Carwash with 300 and some odd locations as of today. So Im going to do everything I can to invest in you, as a person and as a manager. David 33:14Yeah, absolutely. And a lot of times, they just sort of get stuck, right? That person is going to be out quick. The planning and implementation stages of community WASH projects needs effective communication with stakeholders so that their knowledge and resources can be included. What are your hours of operations? So, what are you doing these days? Mohammed understands that the use of bone char is the only option available for treating the water but is concerned that the community may not accept the treated water for religious and cultural reasons. And that that drove them crazy, and it drove me crazy. The emphasis on meeting shareholder, or owner, expectations for high profit has been . David 5:07I didnt have systems! When they come to work for you, they want to be successful. Do the very best you can, whether its with me, whether its with another car wash, or whether its with a billionaire customer thats driving their car through that wants to hire a rockstar employee, that could be your next opportunity. David 31:57Yeah, it really, really made a huge difference for me, and how I looked at my employees. What are some things that youve seen? Working across disciplinary and sector boundaries presents challenges because different ways of working must be brought together cooperatively, but this is not always easy to achieve. I doubt the other employees are going to allow that to happen. So when you and I started our careers, we wouldnt dare ask why. But its a cool tool that gamifies things and makes it a lot more fun. 11 Steps To Starting a Successful Self Service Car Wash Business: 1. But I also want you, if you ever leave, and when you leave, to feel like you are leaving much more prepared to go to that next level, right? Wash prices will vary, currently $5.00 to $8.00, depending on the options the customers selects. And its just, you know, if youre an owner out there, and youre trying to say, how do I make a great team? The process will help to develop two-way communication skills and will lead to better understanding on both sides. Knowledge of car wash operations and troubleshooting for tunnel wash operations. JT 31:07Thats a great point. Ms Genet shared this information with her immediate supervisor and, realising the benefits the improved water supply would bring, they decided to use the promised money to implement the scheme. We strive to take our stakeholders' opinions before all decisions, thereby ensure inclusivity. Cross-disciplinary refers to the academic disciplines and training of the people involved. 1. So yeah, there are a lot of owners that are passive, and I think sometimes if they dont have good processes and good systems, they do that to their financial detriment, because you can hire a manager to run the car wash and thats fine. That means ensuring that your car wash business has hours of operation that meet the needs of your entire customer base. (The methods for stakeholder engagement are considered in more detail in Study Sessions 5 and 6.). Or was it a bad decision? And so youve got, you know, probably 30 to 60 days to work with them, to get them to the point And if youve got everything laid out properly, where they can see the path, theyll start making that decision in their mind to say, Yeah, I made a good decision. JT 8:35So was this your job? So first thing is you had your washes; you sold those. And it sounds like, you know, you agree from your experiences, which has been just always doing the right thing for the people. In Section 4.1 you read about community water supply points that may be accessed by people from adjacent villages who had not been considered during initial planning. Sources: 1 www.inc.com/craig-bloem/84-percent-of-people-trust-online-reviews-as-much-.html Nobody was ever really interested in seeing me drive up on site, because they knew it was just going to be a bunch of problems for them. So the tools now make scaling so much more efficient. So its a real honor to have him on the show. Thanks for listening to todays episode of the Scaling Car Washes Podcast. So what advice can you give people to be able to overcome that? JT 6:49Listen, those are very common obstacles, right? After bringing to bear the facts and figures, all stakeholders unanimously agreed that there is the need to recycle wastewater produced by the car wash industry. 75,000.00. Poor communications between different organisations adds to the problem. And what it is, it kind of gamifies. Thats an interesting one. Although commonly referred to as the WASH sector, WASH is a combination, as you know, of water, sanitation and hygiene sectors and is therefore cross-sectoral, meaning it involves people from different sectors working together. Your business plan will help you start a car wash as it will have all the necessary information, from the smallest details of the business to the exact cost of setting up your car wash. A good business plan will help you do things smoothly and in order. There is a new emphasis on the importance of communication and collaboration. JT 37:34Well, David Begin, thanks again. I thought they were lazy, I thought they were they didnt want to work hard. (Note there is work underway in Ethiopia to find alternative ways to remove fluoride from water, including activated alumina and artificial bone chars (Tesfay and Feleke, 2011). If youre the worlds best loader, you never know if the guy driving in is looking for a great customer service person. Marketing costs: $10,000. Im using the technology as a manager to make my choices, make my decisions on whats got to get done, on whats got to get done when? Im JT Thomson, your host of Scaling Car Washes Podcast. They can be both internal - shareholders, employees, the chief executive and board of directors - and external - customers. As a result of this fragmented approach, there have been gaps in communications with stakeholders and some have been left out of the planning and knowledge sharing in a project. (SAQ 4.3), 4.5 Describe some of the challenges of stakeholder engagement. If you are considering a specific project and wish to identify the stakeholders involved (Mathur et al., 2007), you should consider those who: Think of an urban WASH project you know about. And so I kind of went on a long journey to say what do I need to start doing operationally to smooth out my operations so that I could scale, and then when I created car wash number three, I finally had my act together. And so when we hire site managers, you were, a lot of times, only hiring two out of those three things. Yeah, I think its good. Yeah, we sold three. This study session explains how to identify and characterise people and groups who are stakeholders in urban WASH. You will learn about the advantages of working across discipline and sector boundaries, and of teamwork. The combination of different perspectives and experiences brings a diversity of thinking and approach that can ultimately make a project more successful. David 8:24Yeah, so the third site that we built, I think we had the right processes. You know, you went from one to I think you sold what three or four? They have little power and are unable to participate fully in the community. While at school, children gain knowledge that influences them and informs their attitude and practice. What is So, somebody whos only got a handful of units Im kind of taking a few steps back to our conversation earlier, but how do they give somebody a path? They have to have a lot of different skills; theyve got to be good with customers, theyve got to be good with employees, and theyve got to be good with equipment. Because theres really no such thing as a bad employee. I mean, I loved the car wash industry. A stakeholder is any person, organisation or group with an interest (stake) in something, such as a particular situation, intervention, project or programme. What additional efforts could Mohammed make to help the community understand the benefits of using bone char? The full service operation will offer three basic wash packages: a $7.50 Basic wash, a $9.50 Deluxe wash and a $12.50 Super wash. All full-service wash packages will include an interior cleaning service, which consists of carpet vacuuming, window and dash cleaning, and a preservation treatment. Id still have high standards, but Id say, I expect my standards to be met maybe 80% of the time, or, you know, 80% of the standards are being followed, understanding that certain things are going to happen, people are going to blow through a barrel of chemical, people are going to make mistake loading. JT 0:01Welcome to Scaling Car Washes. JT 33:07So that theyre proud of it. David is an icon in the car wash industry. It is essential to inform the community and help them to understand the situation and decide together upon the best course of action. In October 2020, ICWG acquired Sudsy's Car Wash, a center with three locations in Nashville, Tennessee.
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